Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I choose the right ski length?
Ski length depends on your height, weight, and ability level. Generally, skis should reach somewhere between your chin and the top of your head. Consult our size guide on each product page for specific brand recommendations.
Do you offer professional binding mounting?
Yes, we offer professional mounting services. If you purchase both skis and bindings from us, please provide your boot sole length (BSL) and skier profile during checkout so our certified technicians can pre-mount them for you.
What is your return policy for winter gear?
We offer a 30-day return window for all unused gear in its original packaging. Please note that skis that have been custom-mounted or tuned are not eligible for return.
How long does shipping take for oversized items?
Standard shipping for skis and snowboards typically takes 3-7 business days. We use specialized heavy-duty packaging to ensure your equipment arrives in perfect condition.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and customs duties are calculated at checkout based on the destination country.
Are the products covered by a warranty?
All new equipment sold by Ski Barn is covered by the full manufacturer's warranty. This typically covers structural defects for 1-2 years from the date of purchase.